We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
How we collect and use the information we receive from you
When you place an order and create an account with us on our website, we will ask you to provide certain personal information, for example:
- your name; and
- your email address; and
- your company name
Please note that we require this information to be able to process and fulfil your order or answer any questions.
Your personal information will then be used by us to provide you with the services you ordered and from time to time to communicate with you on any matter relating to the provision of the services.
Please note that we may also use the information you provide to us for the following purposes:
- to monitor website usage and provide statistics for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information will be made on a confidential basis and will not include information that can be used to identify any individual;
- to support, improve and develop our business in general;
- to contact you for your views on our website, our services and our business in general; and/or
If you would prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by either sending an email to email@example.com
You have the right to ask us not to process your personal data for marketing purposes. We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.
When you fill out a webform to sign up to a newsletter, or download a resource such as a piece of content, we will ask you to provide certain personal information, for example:
- your name; and
- your email address.
Please note that we may use this information to send further marketing about products, events and our latest news.
We will not share any of this information with any third party organisations.
How safe is your information?
Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Act 1998. Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
Please note that we may need to disclose your personal information where we:
- are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
- need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.
A cookie is a small piece of information which is automatically created by our website on your computer. Please note that cookies are harmless to your computer. Cookies are a useful way of remembering the choices you have previously made while visiting our website.
http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.
Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled in order to purchase or access online courses and materials.
Our website currently uses the following cookies:
Cookies for managing your current visit:
- Typical content
- Site session
- Randomly generated text
- When user exits browser
Cookies for improving service:
We use Google Analytics to collect information about how users use our website(s). We do this to make sure it’s meeting our users' needs and to understand how we could do it better.
Google analytics sets cookies to store information about what pages you visit, how long you are on the website(s), how you got to the website(s) and what you click on. It does not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.
info on how the site was reached (e.g. directly or via a link, organic search or paid search)
For further details on the cookies set by Google Analytics, please click here.
If any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database so that your records are accurate and up to date.
If you wish to makes changes to, or see the information we hold on you, please let us know by emailing us on firstname.lastname@example.org. Please note that, under the Data Protection Act 1998, we are entitled to charge an administration fee of £10.00 to meet the cost of providing you with a copy of the information we hold on you. We will respond to your request within 40 days of the date we received your request.